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Find quick answers about posting a job, choosing a provider, payments, and bookings — or contact us anytime if you need help.
Getting Started — Registration & Account Setup
A comprehensive guide detailing how to log into the Cleynce Business Portal, reset your password, manage device security settings, and fix common sign-in issues.
- Accessing Your Cleynce Business Account: Sign In, Security, and Troubleshooting
- Introduction to the Cleynce Business Portal: How the Marketplace Works
Compliance & Verification
A comprehensive onboarding guide explaining how to complete compliance verification on Cleynce, including mandatory document requirements, file specifications, and how to earn your "Verified Business" badge to unlock cleaning leads.
- How to Upload Compliance Documents on Cleynce: Mandatory Checklist & Verification Guide
- Cleynce Account Compliance Status Guide: Verified, Pending, Incomplete & Expired Meanings
Subscription Plans & Lead Credits
This support article breaks down how Cleynce subscription plans and lead credits work for cleaning businesses. Learn the differences between the Pay Per Lead option and monthly subscriptions, what happens when lead credits run out early, and how unused credits roll over into your next billing cycle.
- Cleynce Subscription Plans and Lead Credits Explained: A Complete Guide
- How to Upgrade, Downgrade, Cancel, or Switch Billing Cycles on Cleynce
Available Jobs & Lead Marketplace
This support article provides a step-by-step guide on navigating the Cleynce Available Jobs feed. It explains how to filter local cleaning leads by service type and budget, how to interpret verified customer details before purchasing, and how to utilize the estimated job value to project your potential return on investment (ROI).
- How to Browse and Read Cleaning Job Listings on Cleynce
- How to Evaluate and Unlock Cleaning Leads on Cleynce
My Leads, Quotes & Active Jobs
This support article explains how to navigate and manage your Cleynce Leads Pipeline from first unlock to a won job. Learn how to track lead stages, use the built-in Quote Builder to send professional offers, monitor real-time quote statuses (such as Sent, Viewed, and Accepted), and handle customer price negotiations directly inside the portal.
- How to Manage Your Leads Pipeline and Send Winning Quotes on Cleynce
- How to Manage Active Jobs and Send Winning Quotes on Cleynce
- In-App Messaging Guide: How to Chat with Clients and Quote Directly on Cleynce
Chats, Communication & Disputes
Discover how to use Cleynce's built-in chat system to communicate with leads, ask critical scoping questions, and seamlessly send quotes directly inside your message threads. This guide also outlines communication best practices that help win jobs faster and protect your business by maintaining an official on-platform conversation history.
- In-App Messaging Guide: How to Chat with Clients and Quote Directly on Cleynce
- How to Contact Cleynce Support: Live Chat and Help Tickets
Reviews, Reputation & Earnings
This support article explains how customer reviews are collected, managed, and displayed on Cleynce. Learn when a review is triggered, what clients can include in their feedback, how to view and reply to ratings in your Business Portal, and how a strong review history helps you win more jobs.
- How Reviews and Ratings Work on Cleynce: Building Your Business Reputation
- Cleynce Earnings & ROI Dashboard: Tracking Revenue, Platform Costs, and Returns
- Cleynce Algorithm Guide: How Business Rankings and Search Visibility Work
Security, Settings & Preferences
This support article provides a detailed overview of the account security settings available on the Cleynce Business Portal. Learn how to update your password to a strong configuration, review your recent login activity history, instantly sign out of unrecognized active sessions on other devices, and maintain correct profile recovery details to prevent account lockouts.
- Cleynce Account Security Guide: Passwords, Session Management, and Recovery
- How to Configure Notifications and Regional Preferences on Cleynce
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Most Popular Articles
Customers
- How to Create a Cleynce Account and Post Your First Cleaning Job
- Residential Jobs vs Commercial Jobs vs Tenders — Which One Should You Post?
- How to Edit, Track, or Cancel a Posted Job
- How to Compare and Accept Cleaning Quotes on Cleynce
- What Does the Verified Badge Mean? — How Businesses Are Checked and Ranked
Cleaning Businesses
- How to Create a Cleynce Business Account and Verify Your ABN
- How to Log Into the Cleynce Business Portal
- What Is the Cleynce Business Portal?
- How to Upload Compliance Documents on Cleynce
- What Do Verified, Pending, Incomplete, and Expired Mean on Cleynce? A Complete Guide to Compliance Status and Renewal
Most Asked Questions
Quick answers to help you keep work moving without delays.
You can contact the Cleynce support team through the support center or by creating a support request for billing, account, lead, or technical issues
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